Certificate in Travel, Cultural Tourism and IATA Fares & Ticketing (Level 3)
This course is designed for those students who have gained the National Certificate in Travel & Tourism (Core Skills) Level 3 and wish to gain further knowledge and skills in Travel as well as gain skills unique to Tourism Maori. People awarded this qualification are able to make computerised reservations for domestic land, water, and air travel and international accommodation. The qualification also recognises the skills involved in communication with and making sales to clients.
Travel is one of the largest industries in the world, representing a major source of employment and provides for 1 in every 11 jobs in New Zealand.
Qualification
Certificate in Travel, Cultural Tourism & IATA Fares & Ticketing:
- Certificate in Travel Level 3
- Certificate in Tourism Maori Level 3
- Virgin Atlantic/GTMC Fares & Ticketing
Duration
- Full-time – 45 weeks
- Part-time – 90 weeks
Start Date
- Regular intakes
Student Loans and Allowances
- Available for domestic students only
Entry Requirements
- Level of English equivalent to IELTS of 5.0 or higher
- National Certificate in Travel & Tourism (Core Skills) Level 3
Course Content
- 17384 List and use a range of te reo Maori greetings and farewells in tourism
- 17791 Identify and explain kaitiaki practices in tourism Maori
- 17578 Explain the value and benefits of whanuau in tourism Maori
- 17786 Explain the importance of respecting Maori customs and practices in tourism Maori
- 17788 Identify, and explain the history of, natural attractions and significant sites in tourism Maori
- 17383 Explain the importance, and demonstrate correct pronunciation, of Maori place names in tourism
- 17391 Demonstrate knowledge of key forms of Maori commumication and the significance of Maori identity
- 6743 Demonstrate an understanding of ergonomic principles for computer workstations
- 18226 Demonstrate cross-cultural communication for the tourism and travel industry
- 18282 Advise customers of regulatory requirements for international air travel
- 24872 Produce documents for a workplace using a computer
- 24728 Demonstrate knowledge of work roles in tourism
- 23766 Demonstrate knowledge of the tourism industry
- 23761 Read and comprehend work-related documents in English for a tourism workplace
- 23755 Identify and self-evaluate the demands of a specific role in a tourism workplace
- 18212 Demonstrate knowledge of New Zealand as a tourism destination
- 23768 Describe the legal rights and responsibilities of employees and employers in a tourism workplace
- 3727 Demonstrate knowledge of Pacific Island countries as tourist destinations
- 23758 Demonstrate knowledge of communication and customer service theory in a tourism workplace
- 23763 Describe and process retail payments in a tourism workplace
- 18237 Perform calculations for the tourism and travel industry
- 25195 Explain travel industry brochures and travel-related documents
- 25503 Identify and access travel product information and travel-related information
- 25504 Demonstrate knowledge of retail travel operations
- 25194 Produce and check numeric documents for the travel industry
- 25193 Demonstrate knowledge of ground terminology and products used in the travel industry
- 25508 Demonstrate knowledge of world travel geography
- 2785 Create a computer spreadsheet to provide a solution for organisation use
- 25506 Process short haul ground travel requirements using a computer reservation system
- 25505 Process short haul air travel requirements using a computer reservation system
- 25507 Use a travel management system to manage clients files and process travel arrangements for clients
- 25499 Provide quotations, complete reservations, and process travel arrangements for customers in a retail travel environment
- 18231 Identify work roles in tourism and their related personal requirements
- 20489 Describe the legal responsibilities of employees in the tourism and travel industry
- 18224 Work in a team in a tourism and travel situation
- 18237 Perform calculations for the tourism and travel industry
- 62 Maintain personal presentation in the workplace
- 18228 Provide information about specified regions in New Zealand as tourist destinations
- 18235 Demonstrate knowledge of International Air Transport Association (IATA) World Geography
- 18217 Demonstrate knowledge of and process domestic and international accommodation
- 18212 Demonstrate knowledge of New Zealand as a tourist destination
- 18280 Demonstrate knowledge of and use email and internet in the tourism and travel industry
- 18209 Respond in writing to enquiries and complaints in the tourism and travel industry
- 18221 Complete tourism and travel administration tasks and use office equipment
- 18216 Demonstrate knowledge of and process domestic land transport
- 18215 Demonstrate knowledge of and process domestic air travel
- 18204 Demonstrate knowledge of and process reservations for domestic water transport
- 20490 Outline and apply contract legislation relating to the tourism and travel industry
- 3750 Sell, process, and advise on foreign exchange for travel
- 3734 Process travel requirements using a computer reservation system
- 23755 Identify and self-evaluate the demands of a specific role in a tourism workplace
- 25503 Identify and access travel product information and travel-related information
- 23761 Read and comprehend work-related documents in English for a tourism workplace
- 23769 Demonstrate knowledge of the sales function within a tourism workplace
- 17788 Explain the significance of natural attractions in a tourism Maori context
- 17791 Explain the relevance of kaitiaki practices in a tourism Maori context
- 17383 Explain Maori place names in a cultural tourism context
- 17384 Utilise Maori greetings and farewells from a hosting perspective in a hospitality context
- 17391 Discuss the use of Maori language expression in a tourism context
- 17578 Explain the concept of whanau and how it relates to tourism
- 17786 Explain the importance of respecting Maori customs and practice in a tourism Maori context
